Return & Refund Policy
Last updated: January 2024
30-Day Return Window
We offer a 30-day return window from the date your order is delivered. If you're not completely satisfied with your purchase, we'll help you return it for a full refund.
Eligibility
To be eligible for a return, items must be:
- In their original condition — unused and unworn
- In the original packaging with all tags and accessories
- Accompanied by your order number or receipt
How to Initiate a Return
To start a return, contact us at info@classyconceptsdesign.com with your order number and the reason for the return. We'll respond within 24 business hours with a prepaid return shipping label and instructions.
Refund Processing
Once we receive and inspect your returned item, we'll process your refund within 3-5 business days. The refund will be credited to your original payment method. You'll receive an email confirmation when the refund is processed.
Damaged or Defective Products
If you receive a damaged or defective product, contact us within 48 hours of delivery with photos. We'll arrange a free replacement or full refund — no return shipping required for confirmed damage cases.
Wrong Item Received
If you receive the wrong item, contact us immediately and we'll send the correct product at no charge. We'll include a prepaid return label for the incorrect item.
Non-Returnable Items
Certain items are non-returnable for hygiene and safety reasons:
- Customized or personalized products (such as custom LED neon signs)
- Items that have been used, washed, or altered
- Gift cards
Exchanges
To exchange a product for a different size, color, or variant, the fastest way is to return the original item for a refund and place a new order for the desired product. This ensures you receive your replacement as quickly as possible.
Contact
Questions about returns? Email us at info@classyconceptsdesign.com or call +1 (817) 473-2100.